EMT Practice Test

1. Question Content...

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Question1: Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce ?

Question2: Universal Container has set the Organization Wide Defaults for all objects to private. Which profile setting would allow user to access all of the accounts within the organization? Choose 2 Answers

Question3: Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, of Americas, Africa, and Asi a. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?

Question4: The sales operations team has requested a new custom object with the following requirements:
The Sales Managers should have full access to all records created. The object's sharing default should be set to Private No new sharing rules should be created Which two options can the system administrator setup for the security for this object? Check 2 answers.

Question5: What permissions do you need to merge Leads?

Question6: How can you ensure that when people are entering State Country information it is standardised across the entire business?

Question7: How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

Question8: How should a Workflow issue be properly monitored and Debugged?

Question9: What Publisher Action cannot be Global?

Question10: Which feature is required to use Territory Management?

Question11: Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user.

Question12: What permission will you give a user without editing the profile itself?

Question13: Recruiters at Universal Containers want to associate a positions with their related job applications using two custom objects - Position and Job Application. A job application must always have a related position. If a position is deleted, the corresponding job applications are deleted. What type of object relationship will meet this requirement ?

Question14: When users are entering phone numbers in Salesforce and then need to make sure that they are entering the international code. This requires a specific format of (XX) 123-- 456--789. Which function will best suit this requirement using a Validation Rule?

Question15: The administrator for SFB Industries would like to deploy a custom object and fields to an unrelated Org. What is the best way to do this using declarative functionality?

Question16: Which deployment tool can be used to delete metadata from an organization? (choose 2 answers)

Question17: SFB Industries have set their Sales users profiles to read only on cases. But they have recently created a sharing rule that grants all sales users write access. What is true about the sales users level of access?

Question18: Which three are capabilities of Collaborative Forecasting?

Question19: Which actions can you add to a milestone? (Choose three)

Question20: What things should be specified by the admin to deploy changes from Sandbox to Production org using Force.com IDE? Choose 3

Question21: Universal Containers uses a Private Sharing model for Account. User A is on-boarded to User B's team and given the same profile and Role Both users own 20 Accounts but user User B is a able to see 40 Accounts whereas User A can only see the 20 that the own.
What are the possible reasons for this?

Question22: What are two capabilities of Enterprise Territory Management?
Choose 2 answers.

Question23: What is a capability of territory management?

Question24: A user has been granted a delegated admin to a custom object. What can he complete on that object. Choose 2

Question25: The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with that account. The manager wants to use this field as part of an email marketing segmentation strategy. How can this requirement be met?

Question26: SFB Industries are on boarding a large amount of users
onto their Salesforce Org over the coming months. They would like their Sales Managers to set up new users and edit them when appropriate to take the pressure off the Administrators. How can you best enable them to do this?

Question27: The administrator uses Process Builder to update a field when certain criteria in the record are met. This field has Field Level Security (FLS) set on it and the "Appointment Setting" users cannot see the field on their page layouts. What will happen when one of the Appointment Setters updates a record to meet the desired criteria?
Select one:

Question28: A user has pore with read-only permissions for the case object.
How can the user be granted edit permission for cases?

Question29: What is a capability of Territory management? Choose 2 answers

Question30: The Forecast Category on the Opportunity record maps directly, on a one-to-one basis, to the aggregates on the Forecast tab.

Question31: What are three characteristics of Dynamic Dashboards? (Select 3)

Question32: What type of data can be migrated between environments using change sets? Choose 2 answers

Question33: Users report that the industry picklist field is no longer visible on account records. What test can an administrator use to troubleshoot the issue?

Question34: Which statement is true about the creation of entitlement processes?
Choose 2 answers

Question35: An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? Choose 2 answers.

Question36: What is capability of Live Agent in the Service Cloud Console? Choose 3 answers

Question37: What statements are true regarding Territory Management? Choose 2.

Question38: What do you need to configure on a profile to allow it to find duplicate records?

Question39: What statement is true regarding salesforce communities' members?
Choose 2 answers

Question40: Which of the following features is NOT unique to Salesforce Knowledge?

Question41: Suggest a feature that SFB Industries can enable to increase call deflection.

Question42: What determines whether a user can submit a record for approval?

Question43: The VP of Sales wants to require that the Next Step Field is always updated when an opportunity stage is changed. How can this process be automated?

Question44: At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object calls Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the Oversight Team only. A Public Group for the Oversight Team has been created.
What two next steps should the administrator tale to meet this requirement?

Question45: When will account assignment rules automatically assign an opportunity to a territory

Question46: UC needs to use different a pricebook for sales representatives in US, LATAM, EMEA and APAC.
What should the system administrator do? Choose 1.

Question47: Which Objects in Salesforce does Data.com allow you to cleanse? (Select 3)

Question48: Which two values roll up the Hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2 answers

Question49: SFB Industries are offering standard lower prices to some of their key accounts. How can this be reflected within Products/Price books?

Question50: Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature?

Question51: If your support process is not based on individual service contracts which steps should you perform when settling up entitlements?

Question52: Which Visual Workflows element would you use to prompt a phone rep to wrap up a crossselling function and end the call with a customer?

Question53: Universal Containers has setup a picklist dependency between Region and Zone on the Account object. The sales manager has requested that when a user selects a region a zone must also be selected. How can this be achieved?

Question54: A sales manager would like access to the following:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
What can the administrator create to meet these requirements ?

Question55: What should an administrator consider when moving approval processes using a change set?

Question56: Sales representatives are reporting trouble syncing quotes with their related opportunities.
What is a possible explanation for this problem? Choose two

Question57: An administrator has created content types for Salesforce CRM Content and has been asked to restrict the content types that are m a library.
How can an administrator meet this requirement^ Choose 2 answers

Question58: How to create a report showing Company growth Year after Year. What function to use ?

Question59: Support Records with a specific record type needs the access restricted to only a Support Manager and four support users. What can you do as a system administrator?

Question60: The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship.
what should the administrator verify to ensure that the conversion is successful?

Question61: SFB Industries would like to create a custom objects to link Contacts to multiple Accounts. What type of object/relationship should be created?

Question62: When using Customizable Forecasts, which forecast category is not included in the forecast?

Question63: Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between Applicant and Position objects. Why will this action meet the requirement ?

Question64: What would cause a required field to not be populated on some records? Choose 2

Question65: Which of the following statements are true about an end user's forecast? (Select 3)

Question66: All enabled on Accounts and assign to the new users45. SFB Industries are looking to set up Entitlements in Salesforce. What is the first thing you must do in Salesforce when setting this up?

Question67: A user is trying to access content in a library but is receiving an insufficient privleges message. Which two ways should the administrator troubleshoot this issue? Choose two.

Question68: Which two values rolls up the hierarchy to the manager for and Collaborative Forecasts? Choose
2 answers.

Question69: When using Collaborative Forecasts, which two types of data can a sales representative access from the Forecasts tab?
Choose 2

Question70: When importing revenue quota data for Collaborative Forecasts using Data Loader what information must be included in the import file? (3)

Question71: An Administrator wants to create a Knowledge base for articles such as FAQ Setup Guides & Guides with Images. What should be created to accommodate this?

Question72: Universal Containers plans to migrate its existing knowledge base into Salesforce Lightining Knowledge. Which two statements must be considered? Choose 2 answers.

Question73: Universal Containers needs to create price books for sales representatives in multiple regions.
How should the administrator meet this requirement?

Question74: A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.

Question75: Which is the most efficient way to protect a Social Security Number that must be stored on a customer's Contact record?
Select one:

Question76: Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted. How could the administrator troubleshoot this?

Question77: Management tracks open cases per hour, per day and per week to ensure they have enough staff. What kind of report they need ?

Question78: Your organization sells a product that requires your customers to pay all at once but receive the product in increments. What should be your first step in setting up Product schedules?

Question79: With Customizable Forecasting you can forecast any of the following dat a. Choose three answers.

Question80: When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted?Choose 3 answers.

Question81: A customer object was created at Universal Containers to store information employees will need for their annual reviews. Only the employees should be able to access their records. The administrator has set Organization-Wide Defaults (OWD) to private for the object. These records are accessible by the employee's manager.
What additional step should the administrator take to remove the manager access to these records?

Question82: SFB Industries would like to see Opportunity Cases & Account information on one report. How can this be achieved inside of Salesforce?

Question83: How can the Social Accounts and Contacts feature be used to enrich Salesforce data?

Question84: Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?

Question85: Both a sharing rule and an account team give Jose access to the Dixon Chemical account. The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account?

Question86: Developers at Universal Containers have created new custom objects and fields in a sandbox.
Records have also been created for these new objects. What should an administrator do to move these objects, fields , and records to a production environment ?

Question87: What password option is available for the administrator to set on content deliveries? Choose 3

Question88: After an Administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

Question89: AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

Question90: How is Salesforce Knowledge enabled for users that need access to article management?

Question91: Your boss wants you to make a report that shows sales growth year over year, which logical command should you use?

Question92: Which two processing steps are triggered when reassigning Account owners using the Mass Transfer too?
Choose 2 answers

Question93: What permission would you need to locate duplicate records that you do not own in a custom object?

Question94: Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?

Question95: Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?

Question96: How can you as a System Administrator enforce standardization of tags in libraries to prevent duplicate tags? Choose 2

Question97: What are the similarities of customizable and collaborative forecasting? Choose two answers.

Question98: The VP of Sales wants to enforce a new B2B sales process for the sales representatives. For example, if an opportunity is still in the Prospecting stage one day after the next stage is due, the Deal Status should change to Stalled and the number of deals stalled on the account should be incremented. Which two actions can an administrator use to automate this process? Choose two

Question99: What are some of the limitations of Service Entitlements?
Select 3

Question100: Your organization-wide defaults for Price Books are set to No Access, What should you do to enable your Sales Reps to view the South America Price Book and add Products in this Price Book to Opportunities?

Question101: Which value rolls up for both customizable and collaborative forecasting?

Question102: What are the benefits of territory management? Choose 3 ANSWERS

Question103: What actions can you add to a milestone (3)

Question104: Which of the following is true about the Salesforce Console for Sales? (Choose 3 answers)

Question105: What should a system administrator consider before using territory management? Choose three answers.

Question106: When an Opportunity reaches a certain value new fields need to be displayed to collect more "high profile" information. How can this be automated inside of Salesforce?